A chargeback is a procedure that allows you to get your money back, and it involves the bank, the customer and the seller. We've already discussed what a chargeback is, who can use it and what reasons are given for a refund. Now let's look at the structure of a chargeback application.
1. Recipient and Applicant Information: Indicate the details of the bank to which
the application is addressed, as well as your own details as the applicant.
2. Name of the
document: At the very beginning of the application, specify the name of the document, which is the
"Chargeback Application".
3. Formulation of the request and proposal: In this part of
the application, specify the request for the refund and proposals for the solution of the situation.
Describe which company the transaction was made to, when, and in what amount, and attach a bank
statement with the transactions noted to dispute it. Express your request in a respectful manner and
refer to the rules of the payment systems to demonstrate knowledge of the relevant information.
4.
Filing Date: Indicate the filing date. It is usually aligned on the left side.5. Signature: Be sure to
hand-sign next to the date indicated. Even if the application has been typed on a computer, the
signature must be handwritten.
- Number all pages of the application at the bottom to avoid losing any part of
the document.
- In case you want the application to be in English or have an English translation,
make sure that the appropriate translation is attached.
- Write the application without emotion,
using an official business style.
- Try to be brief and clear in stating the problem and request.
-
Format the application according to the payment systems rules you refer to.
Note that each bank
may have its specific requirements and procedures for filing an application with a bank. It is
recommended to contact your bank or payment system provider for exact information about the application
procedure in your specific case.
