Many people, faced with unpleasant situations when purchasing goods or services online, apply to their bank for a chargeback procedure, citing "fraud" as the reason. However, this is not the right approach.
VISA Fraud: For VISA, we refer you to the VISA Core Rules and VISA Product and
Service Rules.
Under "Dispute Category 10: Fraud" on page 619, there are codes from
10.1 to 10.5 related to fraud.The code "Transfer: Cardholder Denies Funds Transaction" means
that the transaction was conducted without the cardholder's involvement, provided that the
cardholder had the card.
MasterCard payment fraud:In the case of MasterCard, we refer you to the
"Chargeback Guide" dated December 13, 2018.
The code "Cardholder claims: - he was
not involved in the transaction; - the card has not been used by the cardholder for a long time (or
ever)" is used when the transaction was conducted without the cardholder's
involvement.
It's important to correctly state the reason for the chargeback that's
appropriate for the situation. If you encounter a fraud where the transaction was made without your
involvement, then provide the appropriate code when contacting your bank for a chargeback.However, it is
important to note that each fraud case may be different and requires an individual approach. It is
recommended that you contact your bank or payment processor for accurate information and advice on how
to conduct a chargeback in cases of fraud.
